We, Flooff.me "We" or "Flooff" value your privacy. In this Privacy Policy "Policy", We describe the information that we collect about you when a visitor/user "You" or "User" visits/uses our website, https://flooff.me, communication system or mobile application (the "Platform") and use the services available on the Platform "Services", and how We use and disclose that information.

If You have any questions or comments about the Privacy Policy, please contact us at help@flooff.me.This Policy is incorporated into and is subject to the Flooff Terms of Use, which can be accessed at https://flooff.me/terms-and-conditions. Your use of the Platform or Services and any personal information you provide on the Platform remains subject to the terms of the Policy and Flooff’s Terms of Use.

A. Collection of your Personal Data

1. COLLECTION OF PERSONAL DATA

We collect Personal Data (defined below) from service professionals offering their products and services as well as from consumers searching for those service professionals. Both consumers and service professionals are required to create an account to be able to access certain portions of our Platform, avail the Services available on the Platform, submit questions and request information. The type of Personal Data that we collect from you includes, but isn’t limited to, personally identifiable information, financial and payment information, authentication information, device location etc. however, it may vary based on your particular interaction with our Platform.

Consumers : During the Account registration process, We will collect information such as your name, email address, mobile no, upload of Emirates ID. We may also collect personal information that you post in Profile, Wants, or Feedback, and any comments or discussions you post in any chat room, or other correspondence site on the Platform, or any comments you provide during dispute resolution on the Platform. We also collect payment information, such as credit card information, from You, during the booking process but none of the details related to credit is saved on our Platform. We collect your pet related details like, pets name, pets Date of Birth, pets breed, pets nature, pets weight, pets characteristic, Micro chip no., Last Vaccination date, Upload of Vaccination record, and Upload of Microchip bar code.

Service Professionals: If You are a service professional and would like to post any information about yourself, we will require you to register for an Account. During the Account registration process, we will collect your location, business name, business hours, telephone number, address, PO Box, a description of your services, a headline for your profile, first and last name, and email address, business details (Trade license document upload, VAT certificate upload (wherever applicable), VAT registration number, Trade license expiry date, ID document upload), Website/Facebook/Instagram/Tiktok links and bank details (bank name, IBAN No., SWIFT Code, Name of beneficiary bank, Account number, Name of Company). In addition, You may, but are not required to, provide other content or information about your business, including photographs and videos.

2. COLLECTION OF AUTOMATIC DATA, USE OF COOKIES AND OTHER TRACKING DEVICES

The Personal Data are provided to Flooff therefore expressly and voluntarily by the User. By using the Platform, you allow Flooff to obtain Your Personal Data by:

(i) accessing the Service, and/or

(ii) using Cookies.

Data obtained by Flooff by placing cookies in the observer or the User device are not used to identify the observer or the User through these data, but to allow Flooff to draw up statistics regarding the use of the Platform.

The User is responsible for ensuring the accuracy of the Personal Data submitted to the Platform. Inaccurate information will affect the User’s ability to access the Platform and Flooff’s ability to contact the User as described in this Privacy Policy.

We and our third-party service providers, which include ad networks, use cookies, web beacons, and other tracking technologies to collect information about your use of our Platform and Services, such as Your browser type, your ISP or operating system, your domain name, your access time, the URL of the previous website you visited, your page views, your IP address, and the type of device that You use. We also track how frequently you visit our Platform and use our Services. We use this information (including the information collected by our third-party service providers) for Platform analytics (including to determine which portions of our Platform are used most frequently, what our users like/do not like), to assist us in determining relevant advertising (both on and off our Platform), to evaluate the success of our advertising campaigns, and as otherwise described in Policy. Currently, we do not honour browser requests not to be tracked.

Geo-location Information – IP address of the User’s device or mobile device’s GPS (to offer an improved User’s experience) - most mobile devices allow the User to control or disable the use of location services for applications in the device’s settings menu.

Usage Information – information about the User’s interaction with the Platform such as the pages or content the User views, the User’s searches for listings, bookings the User have made and other actions on the Platform;

Log Data and Device Information - log data and device information such as details about how a User has used the Platform, IP address of the used device, browser type or the webpage software information a User has visited before coming to the Platform, access dates and times, hardware and software information, device event information, unique identifiers and cookies data (collected when a User accesses and uses the Platform even without creating an Account or log in) – this information is used to verify that visitors of the Platform meet the criteria required to process their requests.

Cookies - At Flooff.me, we use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us improve our website’s functionality, understand user preferences, and provide tailored content.

We and our third-party service providers collect information from You by using cookies. A cookie is a small file stored on users computer hard drive containing information about the user. The cookie helps us analyse web traffic or informs You about your use of a particular website. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. When You visit the Platform, we may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to your computer that identifies Your browser.

Disabling Cookies - In compliance with the General Data Protection Regulation (GDPR), we obtain your explicit consent before placing any cookies on your device, except for strictly necessary cookies that are essential for the operation of our website. You have the ability to accept or decline our use of cookies. You can refuse cookies by turning them off or blocking them in your internet browser. If you decide to turn off or block cookies, the Platform might not function correctly.

Payment Transaction Information – information about the payment instrument used by the User for payment transactions through the Platform, date and time of the transaction, payment amount, payment instrument expiration date and billing postcode, the User’s email address, the User’s IBAN information, the User’s address and other details related to the transaction are not saved as we do not have PCI-DSS Certification.

Cookie Consent Mechanism: When you first visit Flooff.me, a cookie consent banner will be displayed, providing you with clear information about the types of cookies we use and their purposes. You will have the option to accept all cookies, reject non-essential cookies, or customize your cookie preferences.

Withdrawal of Consent: You can change your cookie preferences at any time via our website’s cookie settings. This allows you to withdraw previously given consent or modify it for different categories of cookies.

Types of Cookies Used:

Strictly Necessary Cookies: These cookies are essential for the basic functionalities of the website and are set automatically without requiring consent.

Performance and Analytics Cookies: These cookies help us understand user interaction with our website, measure website performance, and improve our services.

Functional Cookies: These cookies enhance the functionality and personalization of our website, based on your preferences.

Advertising Cookies: These cookies are used to deliver relevant advertisements to you and measure the effectiveness of our advertising campaigns.

Cookie Management:

You can manage cookie preferences in your web browser settings at any time. Please note that disabling cookies may affect the functionality and features of our website.

We are committed to using cookies responsibly and ensuring your privacy is respected. For more detailed information about the specific cookies we use, please visit our detailed Cookie Policy on our website.

B. How Flooff Uses the Information We Collect

1. HOW PERSONAL INFORMATION IS USED

We collect your Personal Data and aggregate information about the use of the Platform and Services to better understand Your needs and to provide you with a better Platform experience. We obtain explicit, informed, and unambiguous consent from our Users before collecting, using, or sharing their personal data. You have the right to withdraw your consent at any time by contacting us on help@flooff.me.

We ensure that the consent process is straightforward and clear, providing you clarity that by agreeing to register with us, you agree to share your personal data for purpose of making the booking with the Service professionals serving your pet/s.

Specifically, we may use your Personal Data for any of the following reasons: To provide our Services to You, including Your registration for the Services, verifying Your identity and authority to use our Services, and to otherwise enable You to use the Platform and the Services;

• Flooff uses both Consumer and Service professional data for customer support and to respond to any inquiries;

• Flooff uses Consumer data pertaining Name, email address and mobile no including pet related information for the purpose of placing the booking and or order with the service professional;

• For internal record-keeping purposes;

• To process billing and payment, including sharing with third-party payment gateways in connection with Platform and/or Flooff’s products and Services;

• To improve and maintain our Platform and our Services (for example, we track information entered through the "Search" function; this helps us determine which areas of our Platform Users like best and areas that We may want to enhance; we also will use for trouble-shooting purposes, where applicable);

• To periodically send promotional emails to the email address you provide regarding new products from Flooff, special offers from Flooff or other information about Flooff that We think you may find interesting;

• To contact you via email, telephone, or, where requested, by text message, to deliver certain services or information you have requested;

• For Flooff’s market research purposes, including, but not limited to, the customization of the Platform according to your interests;

• We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes; To resolve disputes, to protect ourselves and other users of our Platform and Services, and to enforce our Terms of Use;

• We also may compare personal information collected through the Platform and Services to verify its accuracy with personal information collected from third parties; and

• We may combine aggregate data with the personal information we collect about you.

C. Electronic Newsletters, Invitations, Polls and Surveys

At our sole discretion, Flooff may offer any of the following free services on the Platform, which you may select to use or receive at your option. Certain of the following services may require you to provide additional personal information as detailed below:

1. ELECTRONIC NEWSLETTERS

We may offer a free electronic newsletter to Users. We will gather the email addresses of the Users who sign up for Flooff for the newsletter mailing list. Users may remove themselves from this mailing list by opting out of receiving newsletters during the registration process, by following the link provided in each newsletter that points users to a subscription management page where the user can unsubscribe from receiving newsletters.

D. Children’s Privacy and Protection

In accordance with UAE’s Federal Law No. 3 of 2016 (Wadeema’s Law) on Child Rights, Flooff.me is committed to protecting the rights and privacy of children. Our services are primarily intended for users aged 18 and above. We do not knowingly collect, use, or disclose personal information from children under the age of 18 without proper consent from a parent or legal guardian.

If we become aware that personal information from a child under 18 has been collected without such consent, we will take prompt steps to delete such information from our systems. We also adhere to the principles of child protection and safety in all our digital interactions and content, ensuring a safe online environment for all users.

As part of our commitment to child digital safety, we encourage parents and guardians to monitor and guide their children’s online activity. If you, as a parent or guardian, have concerns about your child’s use of our Platform, or if you believe that we may have inadvertently collected personal information from a child under 18, please contact us immediately at : help@flooff.me

Flooff.me recognizes the importance of ensuring a secure and respectful online environment for children and is dedicated to upholding the highest standards of child protection and digital safety.

E. Security

We employ procedural and technological security measures, which are reasonably designed to help protect Your Personal Data from unauthorized access or disclosure. Flooff may use encryption, passwords, and physical security measures to help protect your Personal Data against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus You should not expect, that your personal information or private communications will not be collected and used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. Flooff is not responsible for the unauthorized use of your information nor for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.

When transferring personal data outside the EU, we implement appropriate safeguards such as standard contractual clauses or rely on adequacy decisions to ensure the protection of your data.

In the event of a data breach, we will promptly notify the relevant authorities and affected users, in accordance with GDPR and UAE’s Personal Data Protection Law (PDPL) requirements. We will detail the nature of the breach, the data involved, its potential impact and the measures we have taken to address the breach and steps to mitigate the breach.

F. Disclosure

We may share the information that we collect about you, including your personal information, as follows:

1. INFORMATION DISCLOSED TO PROTECT US AND OTHERS

We may disclose your Personal Data to prevent an emergency, protect or enforce our rights, enforce our Terms of Use and/or to protect the safety of users of our Platform and our Services or protect or enforce the rights of a third party, or as required by law.

2. INFORMATION DISCLOSED TO THIRD PARTY SERVICE PROVIDERS AND BUSINESS PARTNERS

We may contract with various third parties for the provision and maintenance of the Platform, Services, and our business operations, and Flooff may need to share your Personal Data generated by cookies and aggregate information with these vendors and service agencies. For example, we may provide your information to a credit card processing company to process your payment. The vendors and service agencies will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the Services to you.

3. DISCLOSURE TO OTHER USERS OF OUR PLATFORM

If you are a service professional, the information that you post (other than your payment information) is available to other Users of our Platform and our Services. Comments that users post to our Platform also will be available to other visitors to our Platform (see our discussion of User Generated Content below). If You are a consumer, your first name plus first initial of your last name, zip code, as well as the details of your request, are available to all visitors to our Platform. Bidding professionals also will be permitted to see the consumer’s full name and telephone number.

4. INFORMATION DISCLOSED TO LAW ENFORCEMENT OR GOVERNMENT OFFICIALS

We will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or other government officials if we are required to do so by law, regulation, or other government authority or otherwise in cooperation with an investigation of a governmental authority.

5. IN THE EVENT OF A CHANGE OF CONTROL OR BANKRUPTCY

In the event that Flooff undergoes a change in control, including, without limitation, a merger or sale of all or substantially all of Flooff’s assets to which this Platform relates or other corporate reorganization in which Flooff participates, and is thus merged with or acquired by a third party entity (a "Successor"), Flooff hereby reserves the right to transfer the information we have collected from the users of the Platform and/or Services to such Successor.

In addition, in the event of Flooff’s bankruptcy, reorganization, receivership, or assignment for the benefit of creditors, or the application or laws or equitable principles affecting creditor’s rights generally, Flooff may not be able to control how your information is transferred, used, or treated and reserves the right to transfer the information we have collected from the users of the Platform and/or Services to non-affiliated third parties in such event.

6. INFORMATION DISCLOSED AT YOUR REQUEST

We may share your Personal Data with other Registered Users to whom you explicitly ask us to send your information or if you explicitly consent to such disclosure upon receipt of a specific Service. For instance, when you contract for a specific Service with another Registered User, Flooff will send that Registered User a notice that includes the Personal Data that you have chosen to allow Flooff to reveal to users with whom you contract.

G. Links to External Websites

The Platform may contain links to other websites or resources over which Flooff does not have any control. Such links do not constitute an endorsement by Flooff of those external websites. You acknowledge that Flooff is providing these links to you only as a convenience, and further agree that Flooff is not responsible for the content of such external websites. We are not responsible for the protection and privacy of any information which you provide while visiting such external websites and such sites are not governed by this Policy. Your use of any external website is subject to the terms of use and privacy policy located on the linked to external website.

H. Updating, Deleting and Correcting Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

You have the right to access, review, correct and delete ("right to be forgotten") your Personal Data by logging into the Platform and navigating to edit profile page in "My Profile".

You must promptly update your Personal Data if it changes or is inaccurate. Typically, we will not manually alter your personal information because it is very difficult to verify your identity remotely.

Nonetheless, upon your request to "delete account" we will close your Account and remove your personal information from view as soon as reasonably possible, based on your Account activity and in accordance with applicable law. We do retain information from closed Accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any Registered User, enforce our Terms of Use, and take any other actions otherwise permitted by law that we deem necessary in our sole and absolute discretion.

You should understand, however, that once you publicly post a Request, Offer, Want, Feedback, or any other information onto the Platform, you may not be able to change or remove it.

Once we have deleted or removed your Account, you agree that Flooff shall not be responsible for any Personal Data that was not included within your deleted and/or removed Account that remains on the Platform.

You also have the right to object to and restrict the processing of your data. You can exercise these rights by contacting us at help@flooff.me. We are committed to responding to such requests in a timely manner.

I. What Choices Do You Have Regarding Use of My Personal Data?

We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your Account or any Services you have requested or received from us.

J. Third-Party Ad Networks

We participate in third party ad networks that may display advertisements on other websites based on your visits to our Platform as well as other websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested. Third party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third party’s specific privacy policy, not this Policy. We may provide these third-party advertisers with information about your usage of our Platform and the Services, as well as aggregate or non-personally identifiable information about visitors to the Platform and users of the Services.

K. Your Full Name and Use of Flooff Information

1. YOUR FULL NAME

As a Registered User of the Platform, you will select a Full Name during the registration process. All of your activities on the Platform will be traceable to your Full Name. If you book a service with a Registered User, cancel a scheduled service with a Registered User, receive an offer on your posted service from a Registered User, or have posted a service, Flooff may send a notice to you or the appropriate Registered User that includes your Full Name. Thus, if you associate your real name with your Full Name, the people to whom you have revealed your name may be able to personally identify your Platform activities.

2. USING INFORMATION FROM FLOOFF

The Platform facilitates your sharing of Personal Data with others to negotiate, provide, and use the Services. If you agree to contract for a service with another Registered User, you may need to reveal your name, email, phone number, or personal address to that individual so that the service may be performed. Please respect the privacy of others. You agree to use the information of other users solely for the following purposes: (a) Flooff-transactionrelated purposes; and (b) using Services offered through the Platform.

3. ACCOUNT PROTECTION

Your password is the key to your Account. When creating your password you should use unique numbers, letters, special characters, and combinations thereof. In addition, DO NOT disclose your password to anyone. If you do share your password or your Personal Data with others, you are solely responsible for all actions taken via your Account. If you lose control of your password, you may lose substantial control over your personal information and be subject to legally binding actions taken on your behalf. Thus, IF YOUR PASSWORD HAS BEEN COMPROMISED FOR ANY REASON, YOU MUST IMMEDIATELY NOTIFY Flooff TO CHANGE YOUR PASSWORD.

L. User Generated Content

We invite you to post content on our Platform, including your comments, feedback, pictures, and any other information that you would like to be available on our Platform. If you post content to our Platform, all the information that you post will be available to all visitors to our Platform. If you post your own content on our Platform or Services, your posting may become public and Flooff cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.

M. Data Retention Policy

At Flooff.me, we adhere to the principles of data minimization and storage limitation as per the General Data Protection Regulation (GDPR). We recognize the importance of protecting your personal data and commit to retaining it only for as long as necessary to fulfil the specific purposes for which it was initially collected.

Our data retention policy is guided by the following principles:

Purpose Limitation: We retain personal data only for the duration required to serve the purpose for which it was collected, such as providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Regular Review and Deletion: Once the purpose for which the data was collected is no longer relevant or has been achieved, we will take steps to either delete or anonymize the data, ensuring it can no longer be associated with an individual.

Legal and Regulatory Requirements: In certain cases, we may be obliged to retain data for extended periods as required by specific legal, tax, or regulatory reasons. In such instances, the data will be retained in accordance with the stipulated requirements, which is 6 calendar years.

User-Initiated Cancellation or Deletion for consumers: If you cancel your registration with Flooff.me or delete our app, we will retain your personal and transactional data for a period that is reasonably necessary to allow for the resolution of any related matters or as required by law. After this period, your data will be securely deleted or anonymized.

We are committed to ensuring the confidentiality, integrity, and availability of your personal data throughout its lifecycle with us. For more information on our data handling practices or if you have specific questions about our data retention periods, please do not hesitate tocontact us at : help@flooff.me.

N. Privacy Policy Updates

THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. FLOOFF MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS DOCUMENT. FLOOFF WILL POST ITS UPDATED POLICY ON THE PLATFORM ON THIS PAGE. FLOOFF ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED USE OF THIS PLATFORM AND/OR CONTINUED PROVISION OF PERSONAL INFORMATION TO US WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.

O. Legal information and how to contact us

We are committed to respect your privacy and to comply with applicable data protection and privacy regulations as applicable in United Arab Emirates (UAE) under PDPL and ensure compliance with GDPR.

If you have concerns, questions or comments about this Policy or your Personal Data, please contact us at: help@flooff.me.

Or alternatively you can get in touch with the Data Protection Officer

As the founder of Flooff.me, I, Archana Nadkarni, also fulfil the role of Data Protection Officer (DPO) for our platform. My role as DPO involves overseeing our data protection strategy and ensuring compliance with data protection laws.

If you have any concerns regarding how your personal data is handled, or if you have any questions about our privacy practices, please do not hesitate to get in touch with me. You can reach me directly at:

Archana Nadkarni

Data Protection Officer

Email: archana@flooff.me

Phone: +971505535675

Address: Downtown – Office 202, Saaha offices, C-Souk Al Bahar Bridge, Dubai, PO Box 282615

I am committed to ensuring the protection of your data and addressing any concerns you may have. Your privacy and trust are paramount to us at Flooff.me.